Support
Stuck, billed wrong, or just have a question? We answer real emails. Most replies go out within one business day.
Common questions
Subscriptions are managed by the App Store or Google Play, not inside UNMASKED. On iPhone, open Settings, tap your name, then Subscriptions, then UNMASKED, then Cancel. On Android, open the Play Store, tap your profile, then Payments & subscriptions. Cancel at least 24 hours before renewal to avoid the next charge.
Refunds for App Store and Google Play purchases are handled by Apple and Google. Apple: visit reportaproblem.apple.com. Google: request a refund in the Play Store order history. If you're stuck, email us at support@getunmasked.app and we'll help you through it.
Open the paywall and tap Restore Purchases, then make sure you're signed into the same Apple or Google account you bought with. If it still doesn't unlock, email us your purchase receipt and we'll sort it out fast.
Email support@getunmasked.app from the device you use and we'll process the deletion. You can also delete the app at any time to stop all further collection. See our Privacy Policy for details.
Make sure the screenshots are clear and the text is readable, then try again. Analysis is an interpretation of language, so it reads as a signal rather than absolute proof. If results seem consistently off, send us an example and we'll investigate.